You are at your workplace, you are getting ready to to take the temperature of a patient, an industrial surface or a chicken, when suddenly your electronic thermometer, this faithful temperature sensor, refuses to work. Is it the LCD screen that no longer lights up? Should the battery be changed? Is your thermometer broken? or truly broken? Is it necessary to throw it away and choose a new work companion or simply have it repaired? So many questions that may cross your mind if your favorite measuring device is struggling to perform its functions... Our temperature measurement experts offer you different solutions in case of breakage of your thermometer.
Your professional thermometer is broken 😱
Despite all the robustness that thermometers used in industrial processes, by doctors or even in the kitchens of our restaurants can demonstrate, they can sometimes fail... And if some digital thermometers even refuse to die, as the FoodCheck, they may require repairs.
Several interventions are covered by the manufacturer's warranty, others which are fundamentally failures of prudence, may require an additional cost.
Warranty repairs
In general, the after-sales services offered in the event of breakdown or breakage include the annual calibration check of the thermometer and/or probe as well as the calibration service for 2 years. A large number of sellers also offer warranty extensions of an additional year on repairs to your measuring instruments. You can therefore count on qualified and experienced technicians to repair your daily temperature monitoring companion within a few days.
🪛 At Thermometer.fr, we know our thermometers inside out and know exactly how to repair them. VYou thus benefit from real support in the choice of your measuring device, whatever your profession, and from a follow-up after-sales service adapted to your needs.
If your measuring instrument comes from from Thermometer.fr, here is steps to follow To return your defective item for repair:
1️⃣ Fill out the form
Contact us via live chat or our contact form to obtain a form and register your request. Specify the “repair” reason and complete the fields with maximum precision so that we can guarantee you complete after-sales service.
2️⃣ Receive the confirmation email
You will then receive a confirmation email with your reference number and details of where to send your broken thermometer.
3️⃣ Return your thermometer
Securely package the product and include your reference number on the package before sending it to the specified address.
4️⃣ Wait for support/repair
Our great team of technicians will work to repair your item quickly (usually within 5 days).
5️⃣ Pay the excess if necessary
If you send us an out-of-warranty device, you will be contacted to validate the quote and then billed for the cost associated with the repair.
6️⃣ Receive your device like new
Once we have repaired your professional thermometer, the delivery service will package and post it securely.
For the exact steps to follow if your thermometer from any other manufacturer is broken, we recommend that you contact the retailer so that they can take care of it. your professional thermometer quickly.
Out-of-warranty repairs
As we said above, it is possible tosend your damaged thermometer even out of warranty to manufacturers' repair services, at an additional cost.
Another solution is possible, which is to repair your thermometer yourself (it costs nothing to try, and it’s more ecological ♻️)! The causes are often the same, electronic problem such as the display not working or a display error, a defective probe or a mechanical problem. Refer directly to the procedure for repairing your device to switch to Bob the Builder mode or go to a recycling center, a technician may be able to help you repair it. Of course, these repairs require knowing how a thermometer works.
Your mercury thermometer is broken ☢️
You still use a mercury thermometer to take body temperature in case of fever, and it broke. Don't panic, but be careful! Be aware that even the gram of mercury contained in this medical thermometer can be dangerous for your health.
It is first necessary to ventilate the room in which the thermometer broke to evacuate mercury vapors. Once you have disposed of the thermometer debris in chemical waste (not in the trash), it is strongly recommended that you wash your skin, especially if you have been in contact with mercury.
⚠️Attention⚠️ do not use cleaning products or detergents to clean spilled mercury.
Find a reliable and robust thermometer
For learn more about thermometers and choose the thermometer adapted to your activity and the hazards of your job, do not hesitate to contact one of our expert advisors in professional temperature measurement directly. You can also consult our ranking of thermometers by reliability as well as the price ranges of upstream thermometers to know our products.
