HOW TO PLACE AN ORDER ON THE THERMOMETRE.FR WEBSITE?
Ordering from thermometer.fr couldn't be easier. To place an order with us, add the products you want to your shopping cart, pay (using your chosen payment method) with your account or as a guest customer, and have your items shipped to you or someone designated by YOU.
If online ordering isn't right for you, you can call our sales office on 0214130000 (Mon-Fri 09:00-17:00) and a sales consultant will assist you through the ordering process, from product selection to mode. of payment. Whichever way you choose to order, you will have the opportunity to review your order before submitting it.
DO I NEED A “MY ACCOUNT” TO PLACE AN ORDER?
No. Anyone can buy our products, whether or not they have an account. For online orders, just checkout as a guest.
CAN I PLACE AN ORDER BY PHONE OR EMAIL?
Yes. You can call our sales office on 0214130000 (Mon-Fri 9am-5pm) and a sales consultant will assist you through the ordering process, from product selection to payment method. You can also send your order by e-mail to commande@thermometer.fr
Whichever way you choose to order, you will have the opportunity to review your order before submitting it.
CAN I COLLECT AN ONLINE ORDER IN A STORE?
Unfortunately, we do not offer this service.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER CONFIRMATION?
You should receive an order confirmation within 5 minutes of placing your order.
WHAT IF I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
Please check your junk/spam folders to verify that it has not entered there by mistake. If you still do not have confirmation, please contact our sales team (command@thermometer.fr or 0214130000 Monday to Friday from 9 a.m. to 5 p.m.), and a sales advisor will be happy to help you.
CAN I STILL CHANGE MY ORDER AFTER PAYMENT?
Unfortunately, changes to your order cannot be made online after payment. If you need to make a change before the order is dispatched, please contact our sales department and have the order number ready. We will do our best to help you.
CAN I CANCEL MY ORDER AFTER FINAL PAYMENT?
Yes. If you change your mind and the order has not yet been shipped, you can cancel your order by emailing our sales team ( sales@etiltd.com ). If the item has been shipped, you may return it in accordance with our return policy.
WHAT IF I PLACED SEVERAL ORDERS BY ACCIDENT?
If your order has not yet been shipped, you can cancel your duplicate order by sending an e-mail to our sales team (command@thermometer.fr). If the item has been shipped, you may return it in accordance with our return policy.
CAN I CHANGE THE DELIVERY ADDRESS AFTER ORDERING? If you need to change your address, you can email our sales team (command@thermometer.fr) and, provided the order has not been dispatched, they will be able to modify the order.
CAN I CHANGE THE SHIPPING METHOD AFTER ORDERING?
If you need to change the shipping options, you can email our sales team (command@thermometer.fr) and, provided the order has not been dispatched, they will be able to make the change for you.
DO YOU DELIVER OUTSIDE OF FRANCE?
Yes. We deliver in the European Union and outside the European Union.
ARE IMPORT TAXES OR CLEARANCE TAXES INCLUDED IN THE COST OF MY ORDER?
Taxes and customs duties for shipments outside the EU are not included in our product and shipping prices.
Unfortunately, we have no control over these charges as they are collected when the order arrives at its destination, and the customer will therefore be responsible for paying them. In the event of refusal of order to avoid the payment of these expenses, the expenses of return and the additional expenses will be passed on to the customer.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards including Visa, Mastercard and American Express. We also accept payment by money order, bank transfer and bank transfer+30d. When making a payment using your debit or credit card, please ensure that the name and billing address matches the cardholder details held by your card issuer.
CAN I PAY IN SEVERAL INSTALLMENTS AND HOW?
Unfortunately, we do not accept installment payments. Many payment providers offer installment payment plans that pay for eligible purchases over specific time periods with fixed monthly payments. Please contact your payment provider for more information on this.
WHAT IF MY PAYMENT IS NOT SUCCESSFUL?
If you are having payment issues, please email us at info@thermometer.fr or call us on +33214130000 and we will work with you to try to resolve any issues as quickly as possible. If a payment needs to be made via a different method, we will be on hand to offer support and advice.
WHERE CAN I FIND MY INVOICE?
Your invoice will be attached to the email you receive when we have dispatched your order. This is in PDF format.
WHAT TAXES ARE INCLUDED IN THE COST OF THE PRODUCTS?
VAT is a tax you pay on most goods and services, including products sold by Thermometre.fr. Please note that this website is primarily a business-to-business website and therefore all prices displayed first are quoted exclusive of VAT.
WHAT ARE THE SHIPPING OPTIONS IN FRANCE?
Relay point delivery - Metropolitan France
- Orders less than €50 excluding tax – €3.50 excluding tax
- Orders over €50 excluding tax – Free delivery
Standard delivery - mainland France
- 2 to 3 days - €5.00 excluding tax
Express delivery - mainland France
- The next day – € 10 excluding VAT (Orders must be placed before 2 p.m.).
WHAT ARE THE EU AND INTERNATIONAL DELIVERY OPTIONS?
European Union
- Standard delivery - €9 excluding tax
- Express delivery - €15 excluding tax
United Kingdom
USA
Rest of the world
- Express delivery - 100€ excluding tax
CAN I CHANGE THE ADDRESS AFTER ORDERING?
Registered customers can update their address after ordering via their profile. However, depending on the time frame after your request to change your delivery address, we cannot guarantee that your order will be re-routed. We recommend that you contact our sales department (0214130000) when these situations arise.
WHERE CAN I TRACK THE STATUS OF MY ORDER?
Registered customers can view the status of their current orders, as well as order history, in their online account via the thermometre.fr website. Delivery information and tracking number appear on the invoice sent on the day of shipment.
DO I HAVE TO PAY IMPORT TAXES UPON DELIVERY?
In certain circumstances, those taking delivery outside the EU will be responsible for these additional charges. Import taxes or customs clearance fees (if applicable) for shipments outside the EU and international countries are not included in the shipping price.
REFUND CONDITIONS
Unused products may be returned within 30 days of purchase for a refund, less shipping charges.
All boxes, packaging materials, accessories, manuals and certificates must be new and resalable or a charge equal to the cost of damaged and/or missing items will be deducted from the amount refunded. Be sure to ship in a box that protects the item's original box or packaging. We suggest you insure the package for the full value. Used or damaged equipment cannot be returned for a refund. Refunds are not issued until the goods are received and inspected by thermometer.fr. Processing refunds can take up to two weeks.
Return request must be made within 30 calendar days of purchase and return shipment must be made promptly after that. Note that the original shipping charges are not refunded unless the return was the result of an error on our part. If you have ordered correctly and we have shipped the wrong item, we will pay to return the item to us or send a delivery service to collect the item at our expense. Items missing or damaged in shipment must be reported within 2 business days of receipt of shipment. Custom or special order products cannot be returned.
WHAT ARE THE CONDITIONS FOR RETURNING PRODUCT(S)?
Unused products may be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the condition of the goods before a refund can be offered. We strive to do this and communicate the result within 48 hours.
WHICH PRODUCTS CANNOT BE RETURNED?
Any standard product can be returned, as long as it is unused and in its original packaging, the custom-made product will only be accepted if it is considered a manufacturing defect, which will then be treated as a return under warranty.
CAN I RETURN PRODUCTS WITHOUT THE ORIGINAL PACKAGING?
All boxes, packing materials, accessories, manuals and certificates must be in new and resalable condition. If this is not the case, a charge equal to the cost of the damaged and/or missing item(s) will be deducted from the amount refunded.
ARE SHIPPING COSTS REIMBURSED IF I WISH TO RETURN MY ORDER?
Original shipping charges are not refunded unless the return is made due to a thermometer.co.uk error - for example, sending the wrong item to a customer by mistake.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Within 14 days of receipt of the goods.
IS MY PRODUCT UNDER WARRANTY AND WHAT DOES IT COVER?
All products purchased directly are covered by the warranty. The duration varies by product.
Instruments manufactured by our partner ETI: benefit from a minimum two-year guarantee against component or manufacturing defects.
Temperature Probes: Backed by a six-month warranty against defects in materials or workmanship.
Instruments not manufactured by our partner ETI: benefit from a one-year warranty against component or manufacturing defects.
During the warranty period, all products which prove to be defective will, at the option of thermometre.fr, be either repaired or replaced without charge. These warranties do not cover damage caused by normal wear and tear, abnormal storage conditions, misuse, accidental misuse, abuse, neglect, misapplication or modification.
In accordance with ETI's policy of continuous development, changes in product specifications may be applied without notice.
WHERE CAN I FIND INFORMATION ABOUT THE WARRANTY AND WHAT IT COVERS?
Warranty conditions and warranty periods are defined in the documentation provided with each product. For more information, see the first question about guarantees.
CAN I REPAIR MY PRODUCT MYSELF?
We do not recommend that you attempt to repair our products yourself. This will void any warranty.
DOES IT COST TO HAVE MY PRODUCT(S) REPAIRED?
If you received a defective item, or if the item was broken due to faulty parts or workmanship during its warranty period, no cost will be applied.
If items are broken outside of their warranty, or if the breakage is caused by the customer, our Service and Repairs team will charge you for the cost associated with repairing the item.
HOW LONG WILL IT TAKE FOR MY ITEMS TO BE REPAIRED?
Once the service and repair team has received your item, the process of repairing and returning your order should take no longer than 10-15 business days.
