Returns and exchanges

REFUND CONDITIONS
Unused products may be returned within 30 days of purchase for a refund, less shipping charges.

All boxes, packaging materials, accessories, manuals and certificates must be new and resalable or a fee equal to the cost of damaged and/or missing items will be deducted from the refunded amount. Be sure to ship in a carton that protects the item's original box or packaging. We suggest insuring the package for the full value. Used or damaged equipment cannot be returned for a refund. Refunds are not issued until goods are received and inspected by thermometre.fr. Refunds may take up to two weeks to process.

Return request must be made within 30 calendar days of purchase and return shipping must be made promptly after that. Note that original shipping charges are not refunded unless the return is the result of an error on our part. If you ordered correctly and we shipped the wrong item, we will pay to return the item to you or send a courier service to collect the item at our expense. Items missing or damaged in shipping must be reported within 2 business days of receipt of shipment. Personalized or special order products cannot be returned.

WHAT ARE THE CONDITIONS FOR RETURNING PRODUCT(S)?
Unused products may be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the condition of the goods before a refund can be offered. We aim to do this and communicate the result within 48 hours.

WHAT PRODUCTS CANNOT BE RETURNED?
Any standard product can be returned, as long as it is unused and in its original packaging, bespoke product will only be accepted if it is considered a manufacturing defect, which will then be treated as a return under warranty.

CAN I RETURN PRODUCTS WITHOUT THE ORIGINAL PACKAGING?
All boxes, packaging materials, accessories, manuals and certificates must be in new and resalable condition. If not, a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount.

ARE SHIPPING COSTS REFUNDED IF I WISH TO RETURN MY ORDER?
Original shipping charges are not refunded unless the return is made due to a thermometre.fr error - for example, sending the wrong item to a customer by mistake.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Within 14 days of receipt of the goods.