HOW TO PLACE AN ORDER ON THE THERMOMETRE.FR SITE?
Ordering on thermometre.fr couldn't be simpler. To place an order with us, add the products you want to your cart, pay (using your chosen payment method) with your account or as a guest customer, and have your items shipped to you or someone designated by YOU.
If ordering online is not suitable for you, you can call our sales office on 0214130000 (Monday - Friday 09:00 - 17:00) and a sales advisor will assist you throughout the ordering process, from product selection to mode of payment. Regardless of how you choose to order, you will have the opportunity to review your order before submitting it.
DO I NEED A “MY ACCOUNT” TO PLACE AN ORDER?
No. Anyone can buy our products, whether they have an account or not. For online orders, simply check out as a guest.
CAN I PLACE AN ORDER BY PHONE OR EMAIL?
Yes. You can call our sales office on 0214130000 (Monday to Friday 9:00 a.m. to 5:00 p.m.) and a sales advisor will assist you throughout the ordering process, from product selection to payment method. You can also send your order by e-mail to commande@thermometre.fr
Regardless of how you choose to order, you will have the opportunity to review your order before submitting it.
CAN I PICK UP AN ORDER ONLINE FROM A STORE?
Unfortunately, we do not offer this service.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER CONFIRMATION?
You should receive an order confirmation within 5 minutes of placing your order.
WHAT TO DO IF I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
Please check your junk/spam folders to verify that it has not been entered there by mistake. If you still do not have confirmation, please contact our sales team ( commande@thermometre.fr or on 0214130000 Monday to Friday from 9:00 a.m. to 5:00 p.m.), and a sales advisor will be happy to help you.
CAN I STILL CHANGE MY ORDER AFTER PAYMENT?
Unfortunately, changes to your order cannot be made online after payment. In case you need to make a change before the order is shipped, please contact our sales department and have the order number ready. We will do our best to help you.
CAN I CANCEL MY ORDER AFTER FINAL PAYMENT?
Yes. If you change your mind and the order has not yet been shipped, you can cancel your order by emailing our sales team ( sales@etiltd.com ). If the item has been shipped, you may return it in accordance with our returns policy.
WHAT HAPPENS IF I PLACED MULTIPLE ORDERS BY ACCIDENT?
If your order has not yet been shipped, you can cancel your duplicate order by emailing our sales team (commande@thermometre.fr). If the item has been shipped, you may return it in accordance with our returns policy.
CAN I CHANGE THE DELIVERY ADDRESS AFTER ORDERING? If you need to change your address, you can email our sales team ( commande@thermometre.fr ) and, provided the order has not been shipped, they will be able to modify the order.
CAN I CHANGE THE SHIPPING METHOD AFTER ORDERING?
If you need to change the shipping options, you can email our sales team ( commande@thermometre.fr ) and, provided the order has not been shipped, they will be able to 'make the change for you.
DO YOU DELIVERY OUTSIDE FRANCE?
Yes. We deliver within the European Union and outside the European Union.
ARE IMPORT TAXES OR CUSTOMS CLEARANCE TAXES INCLUDED IN THE COST OF MY ORDER?
Taxes and customs duties for non-EU shipments are not included in our product and shipping rates.
Unfortunately, we have no control over these charges as they are collected when the order arrives at its destination, and the customer will therefore be responsible for paying them. In the event of refusal of an order to avoid payment of these costs, return costs and additional costs will be passed on to the customer.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards, including Visa, Mastercard and American Express. We also accept payments by Money Order, transfer and transfer +30 days. When making a payment using your debit or credit card, please ensure that the billing name and address match the cardholder details held by your card issuer.
CAN I PAY IN SEVERAL INSTALLMENTS AND HOW?
Unfortunately, we do not accept installment payments. Many payment providers offer installment payment plans that allow eligible purchases to be paid for over specific periods of time with fixed monthly payments. Please contact your payment provider for more information on this.
WHAT TO DO IF MY PAYMENT IS UNSUCCESSFUL?
If you have any payment issues, please email us at info@thermometre.fr or call us on +33214130000 and we will work with you to try to resolve any issues as quickly as possible. If a payment needs to be made via a different method, we will be on hand to offer support and advice.
WHERE CAN I FIND MY INVOICE?
Your invoice will be attached to the email you receive when we have shipped your order. This is in PDF format.
WHAT TAXES ARE INCLUDED IN THE COST OF PRODUCTS?
VAT is a tax you pay on most goods and services, including products sold by Thermometre.fr. Please note that this website is primarily a business-to-business website and therefore all prices first displayed are exclusive of VAT.
WHAT ARE THE SHIPPING OPTIONS IN FRANCE?
Relay point delivery - Metropolitan France
- Orders less than €50 excluding tax – €3.50 excluding tax
- Orders over €50 excluding tax – Free delivery
standard delivery - Metropolitan France
- 2 to 3 days - €5.00 excluding tax
Express delivery - Metropolitan France
- The day after - 10€ excluding tax (Orders must be placed before 2 p.m.).
WHAT ARE THE EU AND INTERNATIONAL DELIVERY OPTIONS?
European Union
- Standard delivery - €9 excluding tax
- Express delivery - €15 excluding tax
United Kingdom
deer
- We invite you to contact the company directly ThermoWorks .
Rest of the world
- Express delivery - 100€ excluding tax
CAN I CHANGE THE ADDRESS AFTER ORDERING?
Registered customers can update their address after ordering via their profile. However, depending on the time frame after your request to change your delivery address, we cannot guarantee that your order will be re-routed. We recommend that you contact our sales department (0214130000) when these situations arise.
WHERE CAN I TRACK THE STATUS OF MY ORDER?
Registered customers can view the status of their current orders, as well as order history, in their online account via the thermometre.fr website. Delivery information and tracking number appear on the invoice sent on the day of shipment.
DO I HAVE TO PAY IMPORT TAXES UPON DELIVERY?
In certain circumstances, those taking delivery outside the EU will be responsible for these additional charges. Import taxes or customs clearance fees (if applicable) for shipments outside the EU and international countries are not included in the shipping price.
REFUND CONDITIONS
Unused products may be returned within 30 days of purchase for a refund, less shipping charges.
All boxes, packaging materials, accessories, manuals and certificates must be new and resalable or a fee equal to the cost of damaged and/or missing items will be deducted from the refunded amount. Be sure to ship in a carton that protects the item's original box or packaging. We suggest insuring the package for the full value. Used or damaged equipment cannot be returned for a refund. Refunds are not issued until goods are received and inspected by thermometre.fr. Refunds may take up to two weeks to process.
Return request must be made within 30 calendar days of purchase and return shipping must be made promptly after that. Note that original shipping charges are not refunded unless the return is the result of an error on our part. If you ordered correctly and we shipped the wrong item, we will pay to return the item to you or send a courier service to collect the item at our expense. Items missing or damaged in shipping must be reported within 2 business days of receipt of shipment. Personalized or special order products cannot be returned.
WHAT ARE THE CONDITIONS FOR RETURNING PRODUCT(S)?
Unused products may be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the condition of the goods before a refund can be offered. We aim to do this and communicate the result within 48 hours.
WHAT PRODUCTS CANNOT BE RETURNED?
Any standard product can be returned, as long as it is unused and in its original packaging, bespoke product will only be accepted if it is considered a manufacturing defect, which will then be treated as a return under warranty.
CAN I RETURN PRODUCTS WITHOUT THE ORIGINAL PACKAGING?
All boxes, packaging materials, accessories, manuals and certificates must be in new and resalable condition. If not, a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount.
ARE SHIPPING COSTS REFUNDED IF I WISH TO RETURN MY ORDER?
Original shipping charges are not refunded unless the return is made due to a thermometre.fr error - for example, sending the wrong item to a customer by mistake.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Within 14 days of receipt of the goods.
IS MY PRODUCT UNDER WARRANTY AND WHAT DOES IT COVER?
All products purchased directly are covered by warranty. The duration varies depending on the product.
Instruments manufactured by our partner ETI: benefit from a minimum two-year warranty against component or manufacturing defects.
Temperature probes: Backed by a six-month warranty against component or manufacturing defects.
Instruments not manufactured by our partner ETI: benefit from a one-year warranty against component or manufacturing defects.
During the warranty period, any products found to be defective will, at the discretion of thermometre.fr, be either repaired or replaced free of charge. These warranties do not cover damage caused by normal wear and tear, abnormal storage conditions, improper use, accidental misuse, abuse, neglect, misapplication or modification.
In accordance with ETI's policy of continuous development, changes to product specifications may be applied without notice.
WHERE CAN I FIND WARRANTY INFORMATION AND WHAT IT COVERS?
Warranty conditions and warranty periods are defined in the documentation provided with each product. For more information, see the first question about warranties.
CAN I REPAIR MY PRODUCT MYSELF?
We do not recommend that you attempt to repair our products yourself. This will void any warranty.
DOES IT COST TO HAVE MY PRODUCT(S) REPAIRED?
If you received a defective item, or the item was broken due to component or manufacturing defects during its warranty period, no cost will be applied.
If items are broken outside of their warranty, or if the breakage is caused by the customer, our Service and Repairs team will charge you the cost associated with repairing the item.
HOW LONG WILL IT TAKE FOR MY ITEMS TO BE REPAIRED?
Once the service and repair team receives your item, the process of repairing and returning your order should take no more than 10-15 business days.
