Thermapen® IR silicone protection shell

How to place an order?
Order could not be easier. To place an order with us, add the products you want to your basket, pay (using the payment method chosen) with your account or as a guest customer, and have your items shipped or a person designated by YOU.

If the online order does not suit you, you can call our sales office at 0214130000 (Monday to Friday from 9 a.m. to 5:00 p.m.) and a sales advisor will assist you throughout the order process, the selection of products in mode payment. Whatever way you choose to order, you will have the possibility of checking your order before submitting it.

Do I need a "my account" to place an order?
No. Anyone can buy our products, whether or not he has an account. For online orders, simply go to order as a guest.

Can I place an order by phone or email?
Yes. You can call our sales office on 0214130000 (Monday to Friday from 9:00 a.m. to 5:00 p.m.) and a sales advisor will assist you throughout the order process, from the selection of products to the payment method. You can also send your order by e-mail to order@thermometre.fr

Whatever way you choose to order, you will have the possibility of checking your order before submitting it.

Can I remove an online order from a store?
Unfortunately, we do not offer this service.

How long does it take to receive an order confirmation?
You should receive an order confirmation within 5 minutes of your order.

What to do if I have not received an order confirmation?
Please check your spam / spam mail files to verify that it did not make it by mistake. If you still do not have confirmation, please contact our sales team (order@thermometre.fr or at 0214130000 Monday to Friday from 9:00 a.m. to 5:00 p.m.), and a sales advisor will be happy to help you.

Can I still modify my order after payment?
Unfortunately, changes in your order cannot be made online after payment. In case you need to make a modification before shipping the order, please contact our sales service and take the order number. We will do our best to help you.

Can I cancel my order after the final payment?
Yes. If you change your mind and if the order has not yet been shipped, you can cancel your order by sending an email to our sales team. If the item has been shipped, you can return it in accordance with our return policy.

What happens if I placed several orders by accident?
If your order has not yet been shipped, you can cancel your order in doubles by sending an email to our sales team (order@thermometre.fr). If the item has been shipped, you can return it in accordance with our return policy.

Can I change the delivery address after ordering? If you need to change your address, you can send an e-mail to our sales team (order@thermometre.fr) and, provided that the order has not been shipped, they will be able to modify the order.

Can I change the shipping mode after ordering?
If you need to modify the shipping options, you can send an email to our sales team (order@thermometre.fr) and, provided that the order has not been shipped, they will be able to 'Make the change for you.

Do you deliver outside France?
Yes. We deliver in the European Union and outside the European Union.

Are import taxes or customs taxes included in the cost of my order?
Taxes and customs duties for EU sending are not included in our prices and shipping prices.

Unfortunately, we have no control over these costs because they are levied when the order arrives at destination, and the customer will therefore be responsible for their payment. In the event of refusal of order to avoid payment of these costs, return costs and additional costs will be passed on to the customer.

What payment methods do you accept?
We accept all the main debit and credit cards, including Visa, Mastercard and American Express. We also accept payments by mandate, transfer and transfer+30J. When you make a payment using your debit or credit card, please make sure that the name and billing address correspond to the details of the card holder held by the issuer of your card.

Can I pay in several times and how?
Unfortunately, we do not accept staggered payments. Many payment providers offer staggered payment plans which allow you to pay eligible purchases over specific periods with fixed monthly payments. Please contact your payment provider for more information on this subject.

What if my payment does not succeed?
If you encounter payment problems, please send us an e-mail to info@thermometre.fr or call us at +33214130000 and we will work with you to try to solve any problem as quickly as possible. If a payment should be made via a different method, we will be at your disposal to provide you with support and advice.

Where can I find my bill?
Your invoice will be attached to the email you receive when we have sent your order. This is in PDF format.

What taxes are included in the cost of products?
VAT is a tax that you pay on most goods and services, including products sold by thermometre.fr. Please note that this website is mainly an inter -company website and that, therefore, all the prices displayed first are indicated outside VAT.

What are the shipping options in France?

Relay point delivery - Metropolitan France

• Orders less than 50 € HT - 3.50 € HT
• Orders above 50 € HT - Free delivery

Standard delivery - Metropolitan France

• 72 hours -€ 4.90 excl.

Express delivery - Metropolitan France

• 24/48 hours - € 9.90 HT (orders must be placed before 2 p.m.).

What are the delivery options in the EU and internationally?

European Union and rest of the world

• Calculated delivery according to your address by UPS

Can I change the address after ordering?
Registered customers can update their address after ordering via their profile. However, depending on the deadline after your request for a change of delivery address, we cannot guarantee that your order will be reacted. We recommend that you contact our sales department (0214130000) when these situations arise.

Where can I follow the condition of my order?
Registered customers can see the condition of their current orders, as well as orders, in their online account via the thermometre.fr website. The information on delivery as well as the follow -up number is on the invoice sent on the day of the shipment.

Do I have to pay import taxes on delivery?
In certain circumstances, those who take delivery outside the EU will be responsible for these additional costs. Import taxes or customs clearance fees (if applicable) for shipments outside the EU and international countries are not included in the transport price.

REFUND CONDITIONS
Unused products can be returned within 30 days of purchase for a refund, less shipping costs.

All boxes, packaging materials, accessories, manuals and certificates must be new and resells or costs equal to the cost of damaged and/or missing items will be deducted from the refunded amount. Make sure to ship to a box that protects the original box or packaging from the item. We suggest that you ensure the total value package. The equipment used or damaged cannot be returned for a refund. Refunds are not issued as long as the goods are not received and inspected by thermometre.fr. Refund processing can take up to two weeks.

The return request must be made within 30 calendar days depending on the purchase and return shipping must be made quickly after that. Note that the original shipping costs are not reimbursed unless the return is the result of an error on our part. If you have ordered properly and we have sent the wrong item, we will pay to return the item to us or we will send a delivery service to recover the item at our expense. The missing or damaged items during shipping must be reported within 2 working days of receipt of the shipment. Personalized or special products cannot be returned.

What are the return conditions produced (s)?
Unused products can be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the state of the goods before a refund can be offered. We strive to do so and communicate the result within 48 hours.

What products cannot be returned?
Any standard product can be returned, as long as it is not used and in its original packaging, the tailor -made product will only be accepted if it is considered a manufacturing defect, which will then be treated as a return under warranty.

Can I return products without the original packaging?
All boxes, packaging materials, accessories, manuals and certificates must be new and demandable condition. If this is not the case, costs equal to the cost of the damaged and/or missing items will be deducted from the amount reimbursed.

Are shipping costs reimbursed if I want to return my order?
Original shipping costs are not reimbursed unless the return is made due to a Thermometre.fr error - for example, sending an erroneous item to a customer by mistake.

How long does it take to receive a refund?
Within 14 days of receiving the goods.

Is my product under warranty and what does it cover?
All products purchased directly are covered by the warranty. The duration varies depending on the product.

Instruments manufactured by our partner ETI: benefit from a minimum guarantee of two years against component or manufacturing defects.

Temperature probes: benefit from a six -month warranty against component or manufacturing defects.

Instruments not manufactured by our partner ETI: benefit from a one -year guarantee against component or manufacturing defects.

During the warranty period, all the products that turn out to be defective will be, at the discretion of thermometre.fr, either repaired or replaced at no cost. These guarantees do not cover the damage caused by normal wear, abnormal storage conditions, incorrect use, accidental improper use, abuse, negligence, poor application or modification.

In accordance with ETI's continuous development policy, product specification changes can be applied without notice.

Where can I find information on the guarantee and what it covers?
Guarantee conditions and warranty periods are defined in the documentation provided with each product. For more information, see the first question about guarantees.

Can I repair my product myself?
We do not recommend trying to repair our products yourself. This will cancel any guarantee.

Does it cost to have my product (s) repaired?
If you have received a defective article, or if the item has been broken due to component or manufacturing defects during its warranty period, no cost will be applied.

If the items are broken apart from their warranty, or if the breakages are caused by the customer, our service team and repairs will charge you the cost associated with the repair of the article.

How long will it take for my articles to be repaired?
Once the service and repair team has received your article, the repair and return process of your order should not take more than 10 to 15 working days.