Return and exchange

What is your exchange policy?

Please note that we do not offer a direct exchange service.

If you are not satisfied with your purchase and would like to receive a different product, we invite you to return your purchase for a full refund (excluding calibration certificates). We will refund your product(s) for its full value to the account originally used for your purchase. To ensure you receive the desired product as quickly as possible, we kindly ask you to make a new purchase at your convenience.

Please note that you must return the item(s) you wish to receive a refund within 30 days of receipt. The product(s) must be unused - in their original packaging with intact protective labels and stickers - and still in the same new condition as when received. Products purchased directly from our website must be returned to our warehouse for a refund to be issued.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local DPD or DHL office to find out how to receive a credit or refund, respectively.

The offer for any product purchased during a campaign period will still be honored if you wish to receive another item instead. Please contact us for more information, we will be happy to help you.

What is your return policy?

You have the right to return any/all products you purchased directly from guilcor.com within 30 days of receipt of the item(s) for a full refund (excluding calibration certificates).

The product(s) must be unused - in their original packaging with labels and protective stickers intact - and still in the same new condition as when received.

Products purchased directly from guilcor.com can be returned to our warehouse.

How do I exchange my order?

If you are not satisfied with your purchase and would like to receive a different product, we invite you to return your purchase for a full refund. To ensure you receive the desired product as quickly as possible, please repurchase at your convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.

Did you receive my return?

Once your return package has been received at our warehouse, it is processed and inspected before we proceed to approve or disapprove the return.

We appreciate your understanding that although we work as quickly as possible, this process may take several business days.

Please note that we are not responsible for items lost during return shipping if you choose to return the package by yourself.

When will I receive my refund?

Once your return package has been received at our warehouse, it is processed and inspected before we proceed to approve or disapprove the return.

The product(s) must be returned within 30 days of receipt. However, this is not a problem if it is received at our warehouse after this period. It must be unused - in its original packaging with labels and protective stickers intact - and still in the same new condition as when received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.